Because TQM involves everyone in the organisation (and a good many outside!), it is advisable to start TQM training with senior management and cascade through all levels and functions. All must be committed to organisational change and all must be actively involved in it and all the key players will benefit from TQM training.

TQM training is about realising cultural change

Every day employees make decisions and take actions which affect their performance and impact on others. If they are viewed from various perspectives and if considerations improve judgment, then the organisation will have improved efficiency and effectiveness.

TQM is an evolutionary process starting with attitude. It needs time, effort and commitment, throughout the organisation, without which success is most unlikely.

TQM represents a journey not a destination

The TQM concept is simple. Each part of the organisation relates in some way to every other part and therefore has customers. The need to identify and deliver against customer requirements forms the core of TQM's approach.

Therefore because TQM is about mutually dependent relationships, its application must be universal.

Implementing TQM can be daunting making it difficult to decide where to begin. This two day introductory TQM training course has been designed to help make this decision and get started.

This TQM training course will provide an awareness of the concepts by looking at the background of TQM, the implications of its introduction and the potential benefits available.

The TQM training course will review what is meant by quality, quality assurance and TQM. Consideration will be given to quality standards, how the organisation's culture and employee attitudes might need changing, and the teachings of quality "gurus".

The introduction of TQM to an organisation needs great planning care; the resources that will be required and the infrastructure to support the activity must be in place before the journey commences.

The TQM training course will therefore look at these topics and provide the participants with a route forward which will allow the organisation to achieve the goal of thriving on quality.

Finally the TQM training course considers why the Japanese have succeeded whilst other nations (including the UK) have only achieved partial success, or indeed in many cases failed!

By reviewing success, and failure factors, the TQM training course will endeavour to increase the probability of success