HRD :: Your Global Learning Partner

	Learning Subjects
	Business Planning
	Change Management
	Culture & Diversity
	Improving Efficiency
	Knowledge Management
	Risk Management
	Strategic Review
	TQM


	Cultural Change What & How? Managing Organisational Change

All management training
course participants will receive a FREE online license to the HRD management and elearning system described on www.hrdonline.co.uk for a period of 3 months.


Total Quality Management
	Programme Introduction	Reference Manual	Learning Objectives

By the end of the TQM training course the minimum that participants will appreciate is:

background of the TQM "movement"
quality standards essential to enable an organisation to survive and prosper
way that organisation culture and employee attitudes can adversely affect the quality operation
way quality will affect everyone and every activity
part that standards play
route to ISO/QS qualification
customer/supplier concept
infrastructure required to support a TQM process
active commitment and involvement needed from everyone to making TQM a success