Learning objectives embrace 6 key areas as itemised below:
| 1) What is Knowledge Management? |
- Understanding what is meant by the term Knowledge Management’ (KM)
- Distinguish between explicit and tacit knowledge
- Appreciate the importance of a Knowledge Management System (KMS) which is integrated with organizational strategy
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| 2) Ownership versus openness |
- Identify examples of knowledge assets
- Understand how new knowledge can be generated
- Understand the ways in which knowledge is codified and transferred
- Know how to identify organizational and individual knowledge requirements
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| 3) The right culture |
- Identify potential barriers to organizational knowledge sharing
- Understand strategies for motivating knowledge sharing
- Appreciate how people receive , learn and apply knowledge best in the workplace
- Understand the competencies required in a knowledge-based organization
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| 4) KM implementation |
- Know how to plan a KM system
- Appreciate the impact of KM on customer service
- Analyse available knowledge sources
- Appreciate the changing nature of organizational communications
- Know some important knowledge sharing applications
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| 5) Protecting your knowledge assets |
- Know the main legal measures which can be used to protect organizational knowledge
- Define and appreciate the application of ‘competitive intelligence’
- Understand the importance of installing electronic data protection measures
- Describe various electronic data protection methods and the threats they are designed to counter
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| 6) The future of Knowledge Management |
- Know how some leading edge organizations are using KM systems
- Describe the functions and benefits of Integrated Knowledge management Systems
- Be aware of the ways in which Information Technology is developing
- Understand how the business benefits offered by the internet can be maximized
- Appreciate how the increasing significance of knowledge for the economy is changing the way the organizations and individuals work
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